Submit a Service Request

What is an Emergency / Routine Service Request

Need to submit a service request? Here are some options for how to do it:

Calls Received after hours, weekends and holidays will be answered by an answering service and can be reached by dialing the office phone number. The answering service will contact the on-duty maintenance staff, who will either call or come to the dwelling to determine the appropriate course of action. Maintenance Personnel are available for maintenance emergencies 24-7, including weekends and holidays.

Any maintenance requests deemed a routine work order are typically completed within 72 hours.

When conditions in the unit are hazardous to life, health or safety, the owner will make repairs or otherwise abate the situation within 24 hours.

Defects hazardous to life, health or safety include, but are not limited to, the following:

Any condition that jeopardizes the security of the unit
Major plumbing leaks or flooding, waterlogged ceiling or floor in imminent danger of falling
Natural of LP gas or fuel oil leaks
Any electrical problem or condition that could result in shock or fire
Absence of a working heating system when outside temperature is below 50 degrees Fahrenheit
Utilities not in service due to no fault of the resident, including no running hot water
Inoperable smoke detectors
Exterior door, window or lock broken and unable to secure apartment
Inoperable toilet (does not apply if second toilet is available)
Inoperable refrigerator